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Application Testing for a Global Telecom Company

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Need 

  • Client was facing key issues to do a thorough user acceptance testing of large application.
  • There was resource crunch and short timelines to implement the solution
  • Multi-vendor development environment with lot of communication and environmental issues.

Solution 

  • Automation, Performance and Regression testing of Order Management, Pricing, Customer profile & Reconciliation of various plans including pre-paid and post-paid
  • User Acceptance testing for Retail billing for pre-paid & post-paid consumers
  • Release and Smoke testing for all customer facing applications in production environment
  • Replicating any customer reported issue and narrowing down the root cause

Outcome

  • Continuous improvement in defect leakage to higher cycles
  • Metric and Dash Board approach for status monitoring
  • Defect Removal Efficiency – Achieved >98%
  • Regression Bucket Automation Coverage: >52%
  • Early Defect Detection: >85% by 5th Test Cycle

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