Automation of Internet Package Upgrade Process via AutoBOT for a Telco

Need

• Automate testing of Internet package upgrade process based on Circle and user data plan
• Centrally managed with remote execution possible
• Automate test execution

Solution

Testing BOTS to enable

• Requests via IVR, SMS, Website
• Acknowledge request and find a suitable plan(2G/3G/4G)
• Activate Plan
• Calculate Data Usage
• Generate Bill

Outcome

• The telecom company had a testing team of 20 testers doing manual testing of the above activities prior to automation. Post Automation the team size was reduced to 2 testers
• Pre-automation it used to take 10 hours per tester for a module. Post automation this was reduced to 1 hour. Hence Cycle time was reduced by 90%
• The total savings were around $ 700K per year