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Automation of Internet Package Upgrade Process via AutoBOT for a Telco

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  • Automation of Internet Package Upgrade Process via AutoBOT for a Telco

Need

  • Automate testing of Internet package upgrade process based on Circle and user data plan
  • Centrally managed with remote execution possible
  • Automate test execution

Solution

Testing BOTS to enable

  • Requests via IVR, SMS, Website
  • Acknowledge request and find a suitable plan(2G/3G/4G)
  • Activate Plan
  • Calculate Data Usage
  • Generate Bill

Outcome

  • The telecom company had a testing team of 20 testers doing manual testing of the above activities prior to automation. Post Automation the team size was reduced to 2 testers
  • Pre-automation it used to take 10 hours per tester for a module. Post automation this was reduced to 1 hour. Hence Cycle time was reduced by 90%
  • The total savings were around $ 700K per year

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