Our leading Telecom client had been facing issues with the incumbent vendor and wanted a flexible and responsive team to provide managed services for SAP applications. With zero business impact during the transition, we provided ITIL compliant, 24X 7, managed services to the client. Our team has been meeting committed SLAs, providing faster resolution to issues and have been able to optimize costs by 20% in comparison to the previous contract.
Our client required L2 application support on seven different Oracle products for clinical studies. Our cross product experienced team was able to quickly transition knowledge and establish an ITIL compliant L2 support for the client. Throughout the engagement we were able to achieve improved CSAT scores, reduce the Average Resolution Time, meet and improve SLAs month on month basis and reduce incident backlogs by 50%.
Our banking client needed mobile banking application, supporting multiple banks, multiple payment modes, with secure banking and payment transactions, easy for illiterates and semi-literates, workable without the internet. Mobile application created by our Team supported multiple mobile platforms, secured by binding application with mobile IMEI number, easy to recall and use single screen transaction, and communication fallbacks to encrypted SMS without the internet.
Our client required a digital, secure application for a mobile wallet with the top up directly from the bank account for financial transactions used by illiterates and semi-literates workable on all mobile platforms, without internet. Mobile application created by our team supported multiple mobile platforms, secured by binding application with mobile IMEI number, easy to recall and use, single screen transaction, and communication fallbacks to encrypted SMS without the internet, successfully used by 30,000 agents and 350000 customers.
Our client needed to develop and implement end to end trail life cycle using Inform and CD having unstable requirements and form changes. Our Team, using the Split-Build approach made frequent updates possible in each sprint, thus completing form design, UI Screens, delivery before FPV, trails delivered with <2% defect rate and high-quality complex rules delivered and QA1 pass.
Our client faced the challenge of complex customer requirements, including repeated forms, visits, clarifications, additions and deletions causing huge turnaround time and technical issues for CD Admin team. Our Team deployed BA and highly skilled programmers competent in understanding and handling requirements, resulting in 2FS and 4FF trials, below 2% defect rates within deadlines.
Our client needed two Sprint First 6.1 trails, to be delivered within strict deadlines, each challenged with frequent form changes. Our Team, using Split-Go Approach delivered both within deadlines. High-quality trails in UAT, TRN delivered with zero production issues passed in QAR1 saving time and cost.
Our Client faced a challenge in developing Promotional Games for Casinos at multi-level. The wanted a secure, independent, responsive web app which works seamlessly on iOS, Android, desktop with and requirment involved implementation of a time slot at client side. Our Team created the platform with faster response using fewer network calls. Mobile Big Spin was implemented in top USA Casinos to promote their promotional games.
Our client, who was into garbage management, faced problems of disorder, untimely removal, and unaware manpower on the quantum of garbage. We at PureSoftware developed a system monitoring garbage levels in bins real time, notify drivers, with the shortest route, unattended bins, and analyzed data location wise. Reducing fuel consumption cost, optimal usage of resources, time, and be responsible institute.
One of our clients had issues in multilevel car parking as users couldn’t locate the car, empty parking. Checking levels and notifying customer required resources. We at PureSoftware, developed an IoT based multilevel car parking solution, providing in-out movement of vehicles at each level, notifying users, informing empty space, automated fee, enhancing customer experience, management, and an automated bill.