Provide L2, L3 application support on their warehouse management platform
Transition from an existing vendor
Deployed a team with domain knowledge of the logistics domain
Drew a detailed transition plan with clear milestones and dependencies
Set up processes and tools to manage the support
Agreed on S...
Provide 24×7 application support for FI, CO, SD, MM, HR, SAP PORTAL Apps, Inhouse developed apps, interfaces with other systems, mobile applications
Transition from existing vendor
Provided ‘Managed Service’ linked to SLAs
Also set up a shared and experienced team to provide support at various ...
Provide L2 application support on Oracle products for Clinical Studies
Support on 7 products – Inform, ICDS, OCEAN, Publisher, IVRS, LNMT, UMT
Transition was done in 4 weeks on the products
Estimated a team of 6 persons who were cross-skilled across the 7 products.
SOPs set up from managing ...