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Improving Quality of Global Ordering Lifecyle Application for a large European Telco

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  • Improving Quality of Global Ordering Lifecyle Application for a large European Telco

Need

  • Several Production issues reported by business in GOLD – Global Ordering Lifecycle Application
  • Lack of updated/effective regression suit leading to regression issues
  • Absence of processes, and functional documentation
  • Improve product quality in a multi-vendor, global delivery model to meet business goals in a challenging business environment

Solution

  • Conducted brainstorming sessions for effective understanding of application
  • Created effective knowledge sharing documentation
  • Identified key problem areas and prioritized Regression suit
  • Updated regression suit to enhance functional coverage
  • Involved in continuous improvement in process implementation
  • Daily and weekly status reporting to business
  • Identified an internal understanding business requirement

Outcome

  • Significant Improvement in application quality
  • Minimize the production/client defects
  • Maximize the Defect Removal Efficiency
  • Defined processes where required, and established toll-gates for process compliance
  • Dashboard based reporting for monitoring
    application health

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