Application Testing for a Global Telecom Company
Need
- Client was facing key issues to do a thorough user acceptance testing of large application.
- There was resource crunch and short timelines to implement the solution
- Multi-vendor development environment with lot of communication and environmental issues.
Solution
- Automation, Performance and Regression testing of Order Management, Pricing, Customer profile & Reconciliation of various plans including pre-paid and post-paid
- User Acceptance testing for Retail billing for pre-paid & post-paid consumers
- Release and Smoke testing for all customer facing applications in production environment
- Replicating any customer reported issue and narrowing down the root cause
Outcome
- Continuous improvement in defect leakage to higher cycles
- Metric and Dash Board approach for status monitoring
- Defect Removal Efficiency – Achieved >98%
- Regression Bucket Automation Coverage: >52%
- Early Defect Detection: >85% by 5th Test Cycle
