Need
- Automate testing of Internet package upgrade process based on Circle and user data plan
- Centrally managed with remote execution possible
- Automate test execution
Solution
Testing BOTS to enable
- Requests via IVR, SMS, Website
- Acknowledge request and find a suitable plan(2G/3G/4G)
- Activate Plan
- Calculate Data Usage
- Generate Bill
Outcome
- The telecom company had a testing team of 20 testers doing manual testing of the above activities prior to automation. Post Automation the team size was reduced to 2 testers
- Pre-automation it used to take 10 hours per tester for a module. Post automation this was reduced to 1 hour. Hence Cycle time was reduced by 90%
- The total savings were around $ 700K per year
