Our client, a pharmacy benefit management company was following an unorganized project management process for its pharmacy (Rx) solution and implementing multiple pharmacy projects in parallel with unrealistic milestones. The client also faced project scope creep due to the lack of healthcare domain expertise, especially during the unplanned deployment of different Rx Solution versions in various environments.
Additionally, the communication gaps within internal/external teams, coupled with the mismanaged risks has been adding to the loss of the client’s business. The client also faced issues like stakeholder engagement, unmanaged 3rd party integrations of print/fax vendors of Rx solution, delayed deliverables, product functionality & usage awareness for a client of Rx solution. The client missed several deals due to the lack of healthcare domain expertise during client status calls.
PureSoftware collaborated with the client team and examined the entire client situation and discovered that the company was missing an effective project management process. PureSoftware’s team of experts conducted an end-to-end study to build the best strategy compounding into remarkable results.
The client lacked an organized project management process, which is vital to ensure that right and achievable expectations are set around what can be delivered, by when, and for how much. An effective project management process enables project managers to negotiate reasonable and achievable deadlines and milestones across stakeholders, teams, and management.
A detailed study of the client’s situation helped us to reach some interesting conclusions, which helped us shape our solution strategy.
An expert and experienced team of our Project Managers in the Healthcare domain worked for the client during the US time zone to define and design an effective project management process for them. Our prime focus was to help the client work on projects and manage them seamlessly in a well-planned manner and have achievable expectations.
Our healthcare domain experts defined and followed PMI processes as per PMBOK and detailed the tasks under WBS for better clarity. We also enlightened project management with HealthCare Background to help them better cater to their client queries and achieve higher turn-around. We suggested to them milestones depiction via project plan and release alignment and advised them to reach on an internal agreement on release deliverable date prior to client commitment. Our team also helped them schedule monthly/weekly client status meetings for project progress and enforced the change control process for scope management.
To improve the effectiveness of the entire project management process, we came up with a project level JIRA dashboard for progress visibility and release readiness and followed RAID logs for risk management. We suggested the client collaborate with 3rd Party Vendors frequently and onboard them for delivery. To stay abreast of the project updates, we told the client to schedule a monthly steering committee meeting, in order to ensure that the project is on time and will be completed well in the timeline. Lastly, share MoM and track open items to closure for minuscule things.
PureSoftware helped the client successfully deliver projects by following an effective project management process. We helped the client team achieve-