Our client, a Pharmacy Benefit Management company helps customers to achieve and maintain compliance, focus on better health outcomes, and drive operational efficiencies for Healthcare partners. The company was following an unorganised project process for pharmacy (Rx) solution, with multiple pharmacy project implementation going on in parallel. They had an unplanned deployment of diff Rx Solution version in various environment, mismanaged risks, and facing communication gap within internal/external teams.
PureSoftware collaborated with the client team and examined the entire situation and discovered that they were missing effective project management process. PureSoftware’s team of experts conducted an end-to-end study to build the best strategy compounding into remarkable results.
The client was facing complications in running an organised project management process, which is vital to ensure that right and achievable expectations are set around what can be delivered, by when, and for how much. An effective project management process enables project managers to negotiate reasonable and achievable deadlines and milestones across stakeholders, teams, and management.
A detailed study of the client’s situation helped us to reach some interesting conclusions, which helped us shape our solution strategy.
PureSoftware’s healthcare domain experts worked for the client during the US time zone to define and design an effective Project Management process for them.
We defined and followed PMI processes as per PMBOK and detailed the tasks under WBS for better clarity. We also trained their resources about the HealthCare industry best practices to help them cater to their customer queries and achieve a higher turn-around.
We guided them on Milestones Depiction via project plan and release alignment and advised them to reach on an internal agreement on the release deliverable date prior to client commitment. Our team also helped them schedule monthly/weekly client status meetings for project progress and enforced the change control process for scope management.
To improve the effectiveness of the entire project management process, we came up with a project level JIRA dashboard for progress visibility and release readiness and followed RAID logs for risk management.
Our expertise helped them see immediate improvements and achieve profitable results.
Transformation / Results
PureSoftware helped the client successfully deliver projects by following an effective project management process.
The subject matter experts helped the client team achieve-