Enhancement of Application for Better Customer Experience for a leading Telco in Sweden.
- Improve the customer experience in multiple areas
- Improve the UI for a web based system to manage IP numbers
- Modify a portal to make it work on a mobile platform
- Create a chat application for easier interaction with employees
- Create a phone number management systems to decide if the number is available for another user
- Implemented new technologies for fast development, better performance and responsive UI.
- Implemented better UI controls as per project requirements.
- Created generic (/reusable) server side framework so that it can be reused in different projects and reduce development time and bugs
- Deployed niche skills like AngularJS quickly
- Improved customer experience by 30%
- Responsive UI so that portal can be used on different clients (e.g. mobile, tablet, laptop, desktop etc)
- Fast development because of reuse of generic components
- Using tested usable components resulted in lesser bugs.