A leading Mobile insurance company did not have a formal communication or a standardized workflow within the company for the entire process tracking of insurance claims. They were engaged in manual processes which consumed a considerable amount of time and resources and susceptible to errors, lack of control, cost ineffectiveness, Fraud, and leakages which often resulted in difficulties tracking the entire process. The company wanted a robust integrated workflow involving stakeholders like insurance companies, CRM integration, logistic Providers, and repair centers which would serve as a single transparent window.
The company engaged PureSoftware to standardize the process and build a single transparent platform connecting the internal and the external processes. The Client specified the following: