Robotic Process Automation

Robotic Process Automation Services: The Digital Workplace

Robotic Process Automation is rapidly changing the face of businesses by shifting our ways to carry out processes and functions from manual to optimal automated methods. PureSoftware, a leading RPA service provider has vast experience in implementing RPA solutions to projects and deep end-to-end involvement in management. Our dedicated RPA Centre of Excellence makes us informed thought leaders in the fast-evolving world of Automation.

By 2024, the RPA market size is likely to reach $8.75 billion. Being the leading RPA vendors in the industry, we constantly put in efforts for continuous improvement of processes performed by bots. We help our clients make the most of their efforts and investment through our RPA consultancy, customized solutions, and post-implementation support services.

PureSoftware has automated numerous use cases across multiple industry verticals and is a chosen partner for RPA services that help clients deliver key value-adds like a Significant Reduction in Efforts, Optimized Costs and Faster Time to Market.

Benefits Provided by our RPA Solutions


Enables you to scale on-demand, which leads to business agility. There is no need to make changes in the existing process.


Business users can develop RPA bots within a few weeks and find increased Return On Investment in just a matter of days.

Reduces Cost

Reduces operating costs with zero error rates to a huge extent. Full-time bots are equivalent to humans for cost-saving.

Increased Speed & Accuracy

Offers High-speed transactions with 24/7 automation, leading to faster service, less error correction, and less overall waste.

Better Employee Experience

Increases productivity with employee involvement in strategic tasks rather than repetitive rule-based mundane tasks.

More Insights & Analytics

Achieve better insights and actionable information about process loopholes and pain areas with automated processes.

High-Quality Service

Eliminates human intervention and brings a higher degree of accuracy and reliability eliminating human-caused errors.

Our Approach

Assess Develop RPA Business Case Assess RPA opportunities Define RPA Roadmap RPA Tools Evaluation and Selection Build Setup RPA Best Practices Identify business processes for a couple of Pilots Set up the necessary infrastructure to run the Pilots Determine realistic ROI expectation Continuous Improvement Spread awareness across divisions and departments to adopt RPA Set up As-a-service-model Re-engineer Business Processes to maximize RPA benefits Manage Enable strong collaboration between business and IT Establish a well defined Governance model for managing RPA implementations Deploy Evaluate whether RPA deployment has met business expectations Evaluate Pilot and Lessons learnt Identify and Prioritize more processes for RPA Innovative Bring in concepts of IQ Bots and AI to takeon more complex business process 1 2 3 4 5 6

Our Service
Offerings & Capabilities

  • RPA Consulting
  • Automation Design
  • RPA Implementation
  • Bespoke Bot building
  • Bot Testing
  • Automation Support
  • Automation Optimization

PureSoftware RPA Center of Excellence

PureSoftware has a dedicated Center of Excellence for RPA services & solutions with 30+ dedicated resources. We consistently conduct through research to identify use cases that are to be automated for different industries. The CoE is responsible for setting up the best practices and guidelines for RPA implementation process.

Our typical CoE structure is given below:

Delivery Leadership Key Sponsor CoE Manager Business Leader Functional Management Team RPA Program Manager Support Manager Solution Architect Domain SMEs RPA Experts Central RPA Team Business Analysts Developers Trainers Customer Experience Knowledge Base L1/L2 Support


Experienced resources in Automation


Reduction in Maintenance

70 - 90%



Use Cases

Industries We Serve


  • Automated Inventory Management
  • Improved Decision Making
  • Streamlined Employee On-boarding
  • Efficient Customer Support
  • Inventory Management
  • Sales Analytics
  • Enhanced Operational and Technical Efficiency
  • Demand-Supply planning
  • Returns Processing

RPA In Retail


  • New customer On-boarding
  • Customer Upgradation Process
  • New broadband plan
  • Order Processing
  • Cancellation process for existing customer
  • Ticketing system, Aging Process
  • Sim card Activation Process
  • KYC Process
  • Credit Check Process
  • Address Validation

RPA In Telecom


  • Helps optimize routine processes
  • Increases the go to market speed
  • Minimizes human errors
  • Increases agility in operations
  • Reduces operational costs
  • Frees up resources
  • Elevates regulatory compliance
  • Enhances real-time process monitoring
  • Replaces paper with Digitalize
  • Digitizes communication

RPA In Manufacturing

Supply Chain

  • Order Prioritization
  • Master data management
  • Invoice verification
  • Receipt confirmation
  • Scheduling processes
  • Reporting & Billing
  • Production information capture
  • Inbound processing
  • Inventory management processes
  • Pricing management

RPA In Supply Chain


  • Verification / Auditing Process
  • Bank Reconciliation
  • Compliance Processing
  • Customer Account Management
  • New Application processing
  • Data Migration between apps
  • Audit Trail
  • Statement & Reporting
  • Loan Processing
  • Payment Cancellations

RPA In Banking


  • Claims Processing and Administration
  • Report Automation
  • Updating User Info
  • Adjudication Process
  • Audit & Billing
  • Enrollment & Eligibility
  • Medicare Billing & Compliance
  • Insurance Coverage & Policies
  • New Premium Processes

RPA In Insurance

Network & IT

  • Active Directory
  • File Systems
  • FTP Management
  • Automated Installations
  • Server Management
  • Application Management
  • Monitoring and Alert Management
  • Service Desk Management
  • Notification & Escalation
  • VMware Integration
  • Data Movement


  • Enhances Regulatory Compliance
  • Provides Real-Time Process Monitoring
  • Provides Detailed Analytics
  • Simplifies time-intensive processes
  • Manages data and IoT
  • Reduces operating costs
  • Innovative solutions to customers
  • Digitizes paper files
  • Enables digital communication
  • Simplifies Regulatory Compliance

HR & Payroll

  • Maintain Master Data
  • Offer Letter Process
  • Onboarding and Exit
  • Appraisal-updating process and Payroll Status
  • Position Management
  • Reporting Line Change
  • Payment Summaries
  • Employment Type Updates
  • Leave Amendments

RPA In HR / Payroll

Case Study

Wave Wave

Our Platforms

Automation Anywhere

UI Path

Blue Prism