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Thought Leadership

With chatbots/virtual assistants, intelligent automation and deep learning, businesses and entire industries are transforming and making a transition. This requires realignment of business products and services, the shift from analog to digital, and multiple technologies and systems to a single platform. I’m more convinced than ever that agile business will harness the power of data-driven insights to improve and tailor customer experience going forward. So traditional businesses must ramp up their digital innovation strategy in order to respond to the “uberification” of their industries.


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